Your customer support team plays a key role in your business, and its importance can never be overstated.
Whenever customers ask questions or submit a complaint, your support agents are the first people they talk to.
But here’s the issue: your support team works online all day, and without proper protection, your customers’ sensitive data can be at risk.
A single compromised support login can expose customer emails, tickets, and payment details. For most businesses, that risk is not worth taking.
This is why your support team needs a trustworthy VPN.
Keeping all this in mind, this blog will cover:
- Why a VPN is important for your support team
- The difference between free and paid VPNs
- The best VPN tools for your business
So, let’s get started!
But, How Does a VPN Work?
Let’s start with the basics of how a VPN works. After all, you should know how it protects your team’s sensitive data.
Without going into technical details, here’s the simple explanation:
A Virtual Private Network (VPN) sends your internet traffic through a secure server instead of your normal internet route.
Your traffic is also encrypted, which means no one on the outside can read it. And with trusted VPN providers, your information stays private because they follow strict no-log policies.
For support teams, this means live chat messages, help desk tickets, and internal notes stay private, even when agents work from cafes or home networks.
This is how a VPN enhances your online privacy and helps keep sensitive data safe from falling into the wrong hands.
Free vs Paid VPNs: What You Need To Know
If you have searched online, you already know there are tens of VPN tools, both free and paid, easily available.
So, is a free VPN a better option for you, or a paid tool more reliable?
Have a look at this table to get a clear picture:
| Free VPN | Paid VPN |
| Don’t charge you for basic features | You will have to pay up front or select the free trial option |
| Often shows annoying ads | They are generally ad-free |
| Offer a limited number of servers | Provide access to a large server network (often 100+ servers) |
| Many free VPNs are not trustworthy | Reliable and secure in most cases |
Note: This comparison is based on the most common scenarios…SuperFree VPN is an exception. It’s 100% free, yet still reliable, offering 24/7 customer support and not slowing down your internet connection.
Why You Need a VPN for Your Support Team
When it comes to your customer support team, installing a VPN can have many benefits.
Whether your team uses a live chat tool or comprehensive help desk software to manage customer interactions, you can never take the protection of your customer data lightly.
After all, a data breach or a cyber attack of any kind is the last thing you want for your business.
This is exactly where a VPN can help you. Here’s how a reliable VPN, such as SuperFree VPN, can protect your customers’ data:
- It makes sure your customer data remains secure and confidential.
- A reliable VPN limits the risks of a data breach or unauthorized access.
- Protects customer conversations, tickets, and sensitive cross-team conversations.
- Keeps operations running securely even if agents are working remotely.
Top VPN Tools For Your Business
If you’ve come this far, you’re likely looking for the best VPN tools for your business.
In this section, I’ve highlighted five best VPNs that can be effective for:
- Securing communication between internal teams
- Protecting sensitive customer data
- Making sure the client-agent conversations remain secure
You also should keep in mind that the tools in this list are not randomly selected; I have done complete research to finalize these names:
1. SuperFree VPN
At the top of my list is SuperFree VPN: a reliable and secure VPN that guarantees data protection. The best part is that you don’t have to pay a dollar to access all its features; it’s 100% free.
Worried about ads popping up again and again? SuperFree VPN doesn’t display any ads.
Plus, this VPN offers multi-platform support and allows up to seven users to log in simultaneously.
Key Features
- Guarantees close to 100% anonymity
- Provides 35+ Global Servers
- Ensures data protection with high-level encryption
- Dedicated apps for Android and iOS users
- Up to 7 users can log in at a time
- 24/7 customer support
Pricing
SuperFree VPN is a 100% free tool. You don’t have to worry about any hidden costs or entering your credit information to access its features.
This is what makes the tool so useful and unique!
2. Express VPN
Another popular name on this list, ExpressVPN, provides user-friendly and secure applications for its users.
With its large number of servers, you can change your virtual location to any country and ensure data security and confidentiality when dealing with customers.
ExpressVPN is also well-known for bypassing geo-blocking and unblocking Netflix libraries in various regions.
Key Features
- Multi-platform support
- Strong encryption
- A large number of global servers
- User-friendly applications
- Offers a 7-day free trial
- Provides dedicated IPs
Pricing
The Basic plan will cost you $12.99 per month, while the Advanced and Pro packages are worth $13.99 and $19.99 per month, respectively.
3. Hotspot Shield
With servers in 80+ countries, Hotspot Shield is a VPN tool that claims to be one of the fastest VPNs available online.
It’s popular for its free version. However, keep in mind that the free plan only offers basic features and has major limitations, such as speed throttling, data caps, and access to just one server location.
Key Features
- Super fast servers
- Kill switch
- Easy-to-use interface
- Servers in 80+ countries
- Offers a free version with basic features
Pricing
For the basic features, you can choose Hotspot Shield’s free version. Or you can spend $12.99 per month to purchase the premium package.
4. Surfshark
At number 4 on my list is Surfshark: a reliable and popular VPN tool that offers strong AES 256-bit encryption.
When it comes to the monthly package, it’s more expensive than Express VPN ($15.45 as compared to $12.99 per month).
But the real value comes with its long-term packages; by choosing the annual or 24-month plan, you can get all the features at a very affordable rate, often starting at around $2 per month.
Key Features
- Advanced ad-blocker
- Strong encryption
- Users can log in on an unlimited number of devices
- Works with popular streaming platforms, such as Netflix and Prime Video
Pricing
Surfshark Starter plan is worth $15.45/month, while the Surfshark One and Surfshark One+ cost $17.95 and $20.85 per month.
5. Proton VPN
Proton VPN is a secure VPN tool with servers in 100+ countries, allowing you to bypass geo-restrictions with ease.
Want to unblock Hulu or Disney+ in your location? Proton VPN can help you do that through streaming-supported servers.
While Proton VPN offers strong security and privacy, it’s worth noting that some advanced features work differently across platforms. Also, their customer support is not top-notch.
Key Features
- Strong encryption protocols
- Built-in ad and malware blocker
- Servers in 100+ countries
- No-logs policy
- Offers a free version with limited features
- Works with major streaming platforms, like Netflix, Hulu, etc.
Pricing
Proton VPN offers a free version with only the basic features.
For top-tier features, you will need to purchase the VPN Plus ($9.99 per month) or Proton Unlimited plan ($12.99 per month).
Final Thoughts
I hope that by now, you’re familiar with the best VPN tools available for your customer support team, regardless of your specific needs.
Want my recommendation? Download SuperFree VPN; it’s 100% free, offers tens of secure servers to choose from, and guarantees data protection and privacy!
After all, what’s the harm in trying a tool that doesn’t cost you anything?
